Customer Service Hours: M-F 9am-3pm MST at 833-777-HEMP (4367) - We ship Wednesdays & Fridays!

Shipping and Returns


We ship via Fed Ex, USPS and UPS based on rates and seasonal deliverability. Please let us know in order comments section if you would like to select/request a carrier.  Authentic, LLC, Authentic Hemp Company, LLC (AHC) nor any affiliates are responsible for lost or stolen packages once they have been marked "Delivered" by the carrier.  If you need your package shipped "signature required", please leave us a note in the comments section of your order.  Authentic/AHC are NOT responsible for packages marked "Delivered".

To ensure best shipping and handling, domestic orders are shipped Monday through Wednesday except holidays.  This ensures that 2-3 day shipping should arrive to you within that week and tracking information will be emailed to you.

International Orders - Authentic/AHC do not accepting international orders at this time.  Thank you.

Returns Policy

By purchasing Authentic products you have agreed to all terms & conditions.  If you believe that a products is causing an undesirable reaction, please refer to list of product ingredients on item and on product page.  We will do our best to serve your needs but we do not offer refunds or exchanges  for products that do not agree with you unless there is a clear known product defect.  Please feel free to email with any questions.  We are happy to assist you in understanding our products, ingredients and how to use products.

Authentic strives to please all of our customers.  If you are not happy for any reason, please email us immediately with your questions/comments/problems and pictures to  Damaged/defective items may be returned for store credit and must be returned within 14 days of purchase.  Authentic/AHC will not/cannot resell any opened product.  Customers will need return approval written via email or verbal.  Thank you!